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I recently ordered eight bricks from a seller on BL, but only received six. I politely messaged the seller, who insisted that they counted eight into the bag. But then they immediately offered a refund to the value of the missing pieces, which is strange - if you are certain you fulfilled an order in full, you must think you're being scammed by the buyer. So why offer to pay up, no questions asked? (They report no matching bricks left in their inventory.)
My question is this: what feedback should I post? Do I select "praise" and say a refund was given for the missing pieces (though the seller doesn't acknowledge any were missing...), or is this one for the "neutral" option? Or "negative"? What is considered appropriate by the BL community? Want to do the right thing. But a bit worried that if I don't pick "praise" they might post something negative about me.
I haven't responded to the seller yet on their offer of a refund. Thinking of responding not to worry about it - it's only to the value of £1.20 and I've already ordered the missing items from another seller.