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I Sent the Wrong Package?
So, I have been on Bricklink for almost three years now and have sent out hundreds of orders. Luckily, this has never happened before:
Today, I get an email saying a customer received a package they didn't purchase. The contents and included order number they told me lined up exactly with another order I had shipped on the same day. I haven't heard from the other customer yet regarding their package, but I assume the package they received was supposed to go to the customer that contacted me. I looked back in my tracking numbers and saw that both packages were shipped the same day. So, I now have two (presumably) unhappy customers that have each others packages. The good news is they are both domestic (FL and AL).
So, I sent an email to both buyers explaining the situation. I apologized and said I would immediatly refund 50% of their original order total for the inconvenience. I also stated that I would sent them call tags (paid at my expense) to have the packages exchanged. It was 100% my fault and I took full responsibility. I haven't heard anything back yet from the customers.
So, did I handle the situation appropriately, or should I have done something different? What would you have done? All comments are welcome. And yes, please hand it to me for letting a stupid mistake slip by! Still can't believe this happened.