About two weeks ago I bought a Cargo Train on ebay. I never received the shipment because Fedex said that I refused delivery, which never happened. Monday I happened to be on Brickset and noticed "eBay Fraud: announcement from LEGO" so I decided to read the threads, the seller listed address as Olive Branch, Miss. I contacted the seller and ask for a refund, which he did with no question. Now the good part, I received an email last night from the seller and I'm not sure how to response or what to do. Here it is with his name and address deleted: Due to me hurrying up the shipment because of your emails i shipped 2 Lego's to your address!I would want you to please redirect them to my address,His NameAddressStateZipI will pay you in your paypal account the shipping cost for you to shipped it to me via USPS Parcel post.I would really need your help in this matter.Please reply if this is possible?Thank you in advance,He appears to be a big lego collector any help or opinions welcome,
Update to previous post: Lego customer service was not helpful. I don't want to get into too many details until I hear back from "Thor" but I am not happy with Lego's customer service thus far.
Update to previous post: Lego customer service was not helpful. I don't want to get into too many details until I hear back from "Thor" but I am not happy with Lego's customer service thus far.I agree, LEGO customer service is not that helpful. I got scammed about 3 months ago. Called eBay, who, like snowtyger wrote, considered it a valid transaction from the buyers point of view ("you can open the shipment", etc). Said they would 'investigate' the seller. But absolutely nothing's happened.LEGO was no better. They took me off their blacklist (which was good of them). But as far as I can tell have done nothing about the seller. Yes, I got bumped up to a "Sales Support Administrator" (like Jenni mentioned). She was very polite, sympathetic, etc. She's paid to be so. But nothing happened with respect to the seller, who _continues_ to sell LEGO on eBay.To be frank, I'm getting very disappointed with 'Thor'. As his very first message on this thread makes clear, he is 'collecting information' on scam sellers. Is he doing anything once he has the information? He does not seem overly concerned about the systemic problem of loose online security at S@H. He's 'bumped' up our suggestions to others.In general, LEGO reps are very courteous. Will bend over backwards for their customers. Will gladly send you missing parts. But they seem incapable of (or unwilling) protecting the victims of these crimes, the people whose credit card information was stolen.
What do you want lego to do? Actually physically arrest them?
No, the problem is the way in which TLG conducts their business. They need to positively identify the credit card owners if the ship-to location does not match the bill-to location.
Brent,Perhaps the quickest way to stop this is to change the laws so that neither Lego nor eBay may profit from this, and in fact lose money on this. Pass on the loss to both companies and they'll figure out a solution very quickly.Of course, we might not like that solution. :)
Name a mainstream online retailer where the billing address and ship-to address must match.
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