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How would you respond to this ebay buyer - claiming damage in post?
Hi, just after some input. Sold my ecto-1 on ebay.
Was listed as new & sealed - I had intentionally made no mention of box condition, or any mention of 'mint' etc.
Buyer emailed me to say box was badly damaged due to poor packaging and that he wanted a different one.
I don't have another, but asked for photos so I could assess and suggest an appropriate solution (eg, 10% refund or something)
These are what he sent me...
To me, this doesn't warrant a claim - but what do others feel? I'd understand if I'd listed it as 'mint' or similar, but that wasn't the case here.
Now, ignore him, and I'll likely end up with negative feedback and/or a frivolous PayPal charge - but feel somewhat aggrieved offering partial refund. I don't doubt a bit of damage could have occurred during transit - which is why I was mindful not to mention the box condition - but this doesn't look any worse that what you'd find on the store shelf!
Tempted to offer 5% (roughly equal to the postage cost) to see if he goes away - I think beyond that I'll just ask for him to send it back.