Another example of how awesome Lego customer service is/can be: I did the order survey for my missing orders & the first question is "Did your order arrive?". After answering "NO" I was encouraged to contact CS, which I did through chat. After checking on the shipments from her end she decided to reship the orders, supposedly with all the promo items except for the MF posters. If and when the original shipments arrive I will be allowed to keep the promos & ship the sets back. Personally I would have preferred a kick-in-the-rear to Fed-Ex.
BTW, these orders are the ones I ordered for Force Friday. Fed-Ex is still behind because of Hurricane Harvey, although I see that @M_Boss seems to have received his order (lucky duck!). And my order for the #30428 is on the move, maybe because it was sent SmartPost.