^I've had the same problem as you with Amazon, with Dimensions in fact. The first time they sent it, the box was in perfect condition - aside from the fact that they purposely folded the flap. After I contacted them to complain, CS said they would leave a note for whoever was packing it. The next time, it came nearly perfect (small smoosh to the corner but because I'll open it I let it pass) but only by luck because they had packaged it in a book carton again. I did complain again (because I don't want future boxes like that), and they extended my Amazon Prime membership by a month for free. I'm still on student prime, but when that expires next year I don't think I'll renew at full cost.